Frequently Asked Questions

Everything you need to know about shopping with Cassandra's Kitchen.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a second email containing your tracking number so you can follow your package's journey.

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and Canada. Shipping rates and delivery times for international orders are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. Please contact our customer service team within 1 hour of placement if you need to make changes, and we will do our best to accommodate your request.

Are your products covered by a warranty?

Many of our products come with a manufacturer's warranty. Please refer to the specific product description or contact our support team for details regarding a particular item's coverage.